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VIP DETAILS AND INFORMATION
We know that it is very important to have the sunglasses fit properly, feel good and look good! So.. the VIP BOX is a program where you can actually choose a few pairs of sunglasses and then try them on at home. How it works is that you go shopping on our website and choose a few pair of sunglasses (2 to 5 pair). We send you the sunglasses for free and you will have up to 5 days to make your decision on which pair(s) are the best for you (free shipping both ways!). Then you will send the box back to us with our prepaid label we send you. Of course, we ask that the sunglasses return to us in brand new condition and unworn, all packaging that came with the sunglasses need to be sent back... the box, the case, the warranty. When the sunglasses return to us, we will charge your credit card ONLY for the sunglass (or sunglasses!) that did not return to us.
How do I create my VIP BOX?
The VIP BOX program is absolutely free! During the checkout process, you will be asked to provide a valid credit or debit card before completing your order. We require your credit or debit card information for security purposes, but rest assured that the VIP BOX program is a totally free 5-day trial. We ask for your credit card for a few reasons...We "authorize" the credit card before shipping the sunglasses in order to confirm that it is a valid credit card. And If for some reason, we do not get the box back or the sunglasses come back worn and damaged, we will charge your credit card for this. The "authorization" of your credit card will NOT charge you but it does "hold the funds aside" until the authorization is lifted (until we receive the VIP BOX back).
During the checkout process the invoice says that it charged my Credit Card? I thought this was free?
What if I am late returning the box, or I forget to return the box?
If you’re having trouble deciding on a pair of sunglasses, give us a call or email us and one of our Sunglass Advisors and we can definitely help you... they know about the technology behind the lens and frames and will really be able to guide you if you need it! Give us a call at 888.492.7297, Monday–Friday, 9 a.m.–9 p.m. ET. Or email us at firstname.lastname@example.org.
Please note that we are only able to ship Home Try-On orders within the contiguous US.